Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 24–48 hours.
Delivery time depends on your location:
USA / Canada: 5–10 business days
UK / EU: 5–10 business days
Australia: 7–14 business days
Other Countries: 10–18 business days
You will receive a tracking number as soon as your order ships.
Click the “My Account” button on the top right of our website.
Select “Create Account”.
Enter your name, email, and password.
Confirm your email (if required).
Your account will store your orders, tracking, and support information.
If your order has not been shipped yet:
Log into your account
Go to “Orders”
Select the order and click “Edit Address”
Or contact our customer support immediately
Once an order has shipped, the address cannot be changed.
You can track your order by:
Opening the tracking link sent to your email after shipping
Logging into your account and checking the Order Tracking section
Tracking updates may take 24–48 hours to appear.
No.
For your security, we never store credit card details. All payments are processed through secure, encrypted third-party providers such as Stripe or PayPal.
Sales tax is applied only when required by local laws in your region.
Final tax will be visible during checkout before payment.
Yes, we ship to most countries worldwide.
If your country is available at checkout, we can ship to you. If not, please contact support for confirmation.
Some items may ship separately due to:
warehouse availability
size or weight differences
faster delivery optimization
If your order arrives in multiple packages, you will receive multiple tracking numbers.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy on all unused and undamaged items.
If you are not satisfied with your purchase, simply contact our support team and we will guide you through the return process.
Products must be returned with all accessories, packaging, and proof of purchase.
We sincerely apologize for the mistake.
Please contact our customer support with your order number and a photo of the item you received.
We will immediately arrange a replacement or provide a return label at no cost to you.
If your item arrived damaged, please notify us within 48 hours.
Send us a photo or video showing the damage, and we will send you a replacement or issue a refund depending on your preference.
All damage claims are prioritized for fast resolution.
Once your return request is approved, we will provide you with the correct return address and instructions.
Please do not send any items back without receiving authorization first, as this may delay processing.
You can reach our support team anytime by email at support@vortexairpro.com.
We typically respond within 6–12 hours.
For urgent order-related issues, please include your order number for faster assistance.
If your order has not shipped yet, contact us immediately so we can update the address.
If the package has already shipped, we will do our best to assist, but changes may not always be possible.
Please double-check all address details before placing an order.
Yes, you can change or cancel your order within the first 12 hours.
After an order enters processing or has shipped, modifications are no longer possible.
Contact support quickly for the best chance of adjusting your order.
Some out-of-stock items can be pre-ordered.
If an item is available for pre-order, you will see a pre-order option on the product page.
Pre-order items ship as soon as new stock arrives, and you will be notified when your order is ready.